What Data Does hbbd Collect?
When you create an account or use hbbd, we collect the information needed to run a safe and fair gaming platform. This falls into three categories: information you give us directly, information generated by your activity, and technical data from your device.
Information you provide directly
- Account details – full name, date of birth, email address, phone number, and a password of your choice.
- Identity documents (KYC) – National ID Card (NID), passport or driving licence. These are required before your first withdrawal and reviewed within 12 hours of submission.
- Payment details – the mobile wallet number (bKash, Nagad, Rocket or Upay) linked to your account for deposits and withdrawals.
- Support messages – any text, screenshots or attachments you share through Live Chat or email to [email protected].
Information generated by your activity
- Game history: which games you played, bet size, session length, wins and losses.
- Transaction records: deposit amounts, withdrawal requests, bonus claims and wagering progress.
- Login timestamps and approximate location (country/city level, derived from IP address).
Technical device data
- IP address, browser type and version, operating system, screen resolution.
- Referral source (which page or link brought you to hbbd).
- App version if you use the hbbd Android app (v3.5.19).
Why We Collect Your Data
hbbd only collects data that serves a clear purpose. The table below maps each data type to its specific use.
| Data type | Purpose | Legal basis |
|---|---|---|
| Name, date of birth, NID | Age verification (18+) and KYC compliance | Legal obligation |
| Email, phone | Account access, security alerts, support | Contract performance |
| Mobile wallet number | Processing bKash / Nagad / Rocket / Upay payments | Contract performance |
| Game and bet history | Applying bonuses, detecting problem gambling patterns | Legitimate interest |
| IP address, device data | Fraud prevention, regional compliance checks | Legitimate interest |
| Support messages | Resolving disputes, improving service quality | Contract performance |
We do not use your data to build advertising profiles or sell it to third-party marketers. Promotional emails from hbbd are sent only if you opt in during registration, and you can unsubscribe at any time by emailing [email protected].
Payment Data and bKash / Nagad
Deposits reach your hbbd wallet in around 5 minutes; withdrawals (minimum ৳400, maximum ৳25,000 per day) are processed in around 14 minutes. All payment instructions are transmitted over TLS-encrypted connections.
hbbd stores only the last four digits of your mobile wallet number for display purposes. Full account credentials for bKash, Nagad, Rocket or Upay are never stored on hbbd servers. Each transaction is logged with a unique reference ID so disputes can be traced accurately.
Cookies and Tracking
hbbd uses cookies and similar technologies to keep you logged in, remember your language and game preferences, and measure which parts of the site work well. No third-party advertising cookies are placed.
Cookie types in use
- Session cookies – expire when you close your browser; used for login state.
- Preference cookies – remember your display settings for up to 90 days.
- Analytics cookies – aggregate, anonymised data on page visits and feature usage; retained for 13 months then deleted.
You can clear cookies in your browser settings at any time. Disabling all cookies will prevent you from staying logged in to hbbd.
When We Share Your Data
hbbd does not sell personal data. We share it only in the following situations:
- Payment processors – bKash, Nagad, Rocket and Upay receive only what is needed to complete a transaction.
- Game providers – CQ9, Evolution, PG Soft, Sexy Gaming, FA Chai and Spribe receive a pseudonymous player ID and bet data to run game sessions. They do not receive your name or wallet number.
- Fraud and security partners – anonymised device fingerprint data may be shared with fraud-detection services to protect all players.
- Legal requirements – if a competent authority presents a lawful order requiring disclosure, hbbd will comply and, where legally permitted, notify you.
How Long We Keep Your Data
We keep your data for as long as your account is active and for a reasonable period after closure to handle disputes or legal requests. The table below gives specific retention windows.
| Data type | Retention period |
|---|---|
| Account and identity documents | 5 years after account closure |
| Transaction records | 5 years after the transaction date |
| Game history | 2 years from each session |
| Support messages | 3 years from date of message |
| Analytics cookies | 13 months, then auto-deleted |
After the relevant retention window closes, hbbd permanently deletes or irreversibly anonymises your data.
Your Rights Over Your Data
As an hbbd player, you have the following rights. Submit any request to [email protected] with the subject line "Data Request – [your registered email]". We aim to respond within 30 days.
- Access – request a copy of all personal data hbbd holds about you.
- Correction – ask us to fix inaccurate or outdated information.
- Deletion – request erasure of your data where no legal retention obligation applies.
- Objection – object to processing based on legitimate interest (such as certain analytics).
- Portability – receive your account data in a machine-readable format (CSV or JSON).
- Account closure – close your hbbd account at any time via Live Chat; pending balance will be refunded subject to KYC verification.
How We Protect Your Information
hbbd applies several layers of security to protect player data:
- All data in transit is encrypted using TLS 1.2 or higher.
- Passwords are hashed using a salted algorithm; hbbd staff cannot read your password.
- Access to production databases is restricted to a small number of authorised engineers and logged in full.
- KYC documents are stored in an isolated, access-controlled environment and reviewed by trained staff only.
- We run regular internal security reviews and act promptly on any identified vulnerability.
If a data breach occurs that is likely to affect your rights, hbbd will notify you at the email address on your account without undue delay.
Players Under 18
hbbd is for adults only. We do not knowingly collect data from anyone under 18. Age is verified during KYC using your National ID Card (NID), passport or driving licence. If we discover that an account was opened by someone under 18, the account will be closed immediately, all funds returned, and all associated data deleted. If you believe a minor has accessed hbbd, contact [email protected] right away.
When This Policy Changes
hbbd may update this Privacy Policy to reflect changes in our services, payment partners or applicable rules. When we make a material change, we will post the updated policy on this page with a new "Last updated" date and send a notification to your registered email address. Continuing to use hbbd after the update takes effect means you accept the revised policy. If you disagree with any change, you may close your account before the effective date.
Questions About Your Privacy
If you have any questions about this policy or want to exercise a data right, reach our support team through these channels:
- Email: [email protected]
- Live Chat: available 24/7 from any page on hbbd
Please include "Privacy Policy" in your subject line so your message is routed to the right team. Typical response time is within 24 hours; complex data requests may take up to 30 days.